As required by DPDP Act 2023 & RBI guidelines
Grievance Officer
Designated officer
Aditya Sharma · Email: grievance@karzero.in · Phone: +91 22 6900 0000 · Address: Karzero Pvt Ltd, 42 Hanuman Tekdi, Lower Parel, Mumbai 400013.
Escalation matrix
Level 1: Customer Care (response within 24 hours). Level 2: Grievance Officer (response within 7 days). Level 3: Principal Nodal Officer (response within 14 days). Level 4: RBI Ombudsman.
Common categories
Loan delay, charge disputes, communication issues, data privacy concerns, KYC errors. Provide your application ID for fastest resolution.